Privacy Policy

Introduction

Loop Lark takes privacy and the security of personal data extremely seriously. This Privacy Policy explains how we collect and use personal data in accordance with the General Data Protection Regulations.

Providers of personal data

We typically collect and use personal data relating to:

  • Our customers or prospective customers
  • Users of our website
  • Market research respondents and interviewees
  • Our suppliers and prospective suppliers

Collection of personal data

We collect personal data when you:

  • write to us, telephone us, email us, submit a contact form via our website or otherwise communicate with us
  • register/ask and consent to receive communications from us
  • register for and access information on our website
  • provide us with your contact information personally
  • purchase and pay for any of our services
  • respond to our survey questionnaires on our website or offline
  • provide your information so that we may consider contracting with you as a supplier and make purchases from and payments to you
  • provide your information to us for the purposes of review, referral or recommendation
  • visit us (for example for a collection or to make a delivery)

Use of personal data

The table below explains the types of data we collect, how we use these data and the legal basis for this collection and use.
Data categoryExample dataData useLegal basis
Contact informationName
Role
Organisation name
Address
Telephone number
Email address
Social media username
Communication platform username		To communicate and interact with you
To analyse aggregated customer data to better understand the use of our services
To analyse aggregated research data for the purposes of management research
To ensure compliance with our Terms & Conditions and contracts
To detect crime		Your consent
Our legitimate interests
Contractual requirement
Technical dataIP address
Operating system
Browser
Referrer website
URL structure
Search terms used
Page views
Username
Passwords
Cookies
Account information
Order information
Technical logs		To enable website/system functions
To website/system security
To analyse aggregated user data to better understand needs
To ensure contract compliance
To detect crime		Our legitimate interests
Contractual requirement
Respondent dataSurvey questionnaire, interview or focus group responses including demographics
Comments
Poll entries
Quiz results
‘Likes’
'Shares’		To provide our services
To undertake market research
To enable the technical functions of our website and IT systems
To analyse aggregated user data to better understand the use of our website and services		Our legitimate interests
Contractual requirement
Payment dataPayer/payee name
Payer/payee ID reference
Bank account number
Bank sort code
Transaction references		To process payments from you
To process payments to you
To detect crime		Our legitimate interests
Contractual requirement
Testimonials & referencesYour Contact details
Your testimonials		To promote our servicesYour consent

Website use & analysis

We analyse the use of our website to better understand its use and that of our services. Our analysis is performed only on aggregated data, not that related to individual users. We do not use any technologies to serve adverts to users on our website or allow any third parties to do so. Nor do we use technology that enables tracking users across different websites. Wherever possible, fonts are served from our own server to prevent data being exposed to any third parties. We use only strictly necessary cookies for website functionality. You can disable the use of cookies by adjusting your browser settings.

Disclosure of personal data

We will not disclose your personal data to any other parties except:

  • to our suppliers where strictly required to provide you with our services
  • where strictly required by law or a competent court
 

Please note that if you make a comment or leave a review on our website, your display name and any information you include in your comment will be visible to other users who have access to the page on which the comment is made.

Access requests & updating personal data

You have the right to apply for a copy of the personal data we hold related to you and to have any inaccuracies corrected. You can use our contact form to make such an enquiry. This information will be provided free of charge.

Communications

We will respect your instructions not to send you additional information if at any time you indicate that this is your preference. We will also delete your personal data from our records if instructed to do so by you. You can use our contact form to deliver such an instruction.

Data retention period

We regularly review the personal data which we hold and delete any for which there is no longer a legitimate business purpose or legal requirement for us to hold. You may at any time request that we delete your personal data using our contact form.

Data security

We keep your personal data secure, using strict access controls and strong encryption. Data transfer is protected for all pages of our website using strong SSL encryption, to ensure the privacy of users and protect any information they retrieve or submit. This website is hosted on a PCI DSS-compliant server which meets the standards of the payment cards industry, for secure acceptance of credit and debit cards.

Changes to Privacy Policy

We may update this policy from time to time. If we make any material changes we will notify you by posting a prominent announcement on our website, or by contacting you proactively if the changes mean that we require your explicit consent to continue collecting, storing and using your personal data.

Contacting us

If you have any requests, questions or suggestions regarding this policy, please use our contact form.

Last update

This is Privacy Policy was last updated on 14 November 2020.